This Privacy Policy explains how LivixHub Supplies Ltd (“we”, “us”, “our”) handles personal information submitted through this website. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
LivixHub Supplies Ltd is a company registered in England & Wales (Company No. 17298493), with a registered office at 58, Trevor Road, Edgware, HA8 0EU, United Kingdom. For any privacy query, you can contact us at [email protected].
Information we collect
We only collect information that you voluntarily provide to us, which may include:
- Contact form data — such as your name, company, email, and message.
- Trade enquiry data — such as buyer type and enquiry details you choose to share.
- Product requirement information — product category, specification, and quantity you voluntarily submit.
- Delivery location information — the delivery area or address you voluntarily provide for an enquiry.
- Buyer type / intended use information — how you intend to use the products, where you share it.
- Email communication — the content of emails you send to us.
- Telephone communication — only if you choose to provide a telephone number or call us.
- Cookies and analytics data — limited technical data, only where you have consented (see our Cookie Policy).
How we use your information
We use the information you provide to:
- respond to your contact or trade enquiry;
- review your product requirement and prepare supply options;
- communicate with you about your enquiry by email or telephone;
- keep records of enquiries for legitimate business purposes;
- improve our website where you have consented to analytics cookies.
Lawful basis for processing
We process enquiry data on the basis of your consent and our legitimate interests in responding to and managing business enquiries. Where you submit a trade enquiry, processing is also necessary to take steps at your request prior to entering into any potential arrangement.
Cookies and analytics
Essential cookies are used to make the site work. Analytics cookies are optional and are only used if you consent via our cookie banner. No analytics scripts are loaded before consent is given. See our Cookie Policy for details and how to manage your choices.
Data sharing
We do not sell your personal data. We may share information with trusted service providers who help us operate our website or communications (for example, a form-handling or email service), and only to the extent necessary. Any such providers are required to handle data securely and lawfully. We may also disclose information where required by law.
Data retention
We keep enquiry information only for as long as necessary to respond to and manage your enquiry, to maintain reasonable business records, and to comply with legal obligations. When information is no longer needed, we take steps to delete or securely dispose of it.
Your rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you;
- request correction of inaccurate data;
- request erasure of your data in certain circumstances;
- object to or restrict processing in certain circumstances;
- request data portability where applicable;
- withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Data security
We take reasonable technical and organisational measures to protect the information you provide. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].